FAQs

1. How Much Is the Shipping Cost?
(1) For most countries: Free shipping for orders of US$60 or more, US$20 shipping fee for orders under US$60.
(2) For Norway, Iceland, Cyprus, Puerto Rico, Alaska and Hawaii: A shipping fee of US$118 per piece applies.
2. What Payment Methods Do You Accept?
Our Payment Method policy lists PayPal. See payment details.
1. How Can I Track My Order?
We’ll email you a tracking number once your order ships. You can track it at 17track.net or reach out to [email protected].
2. Can I Modify or Cancel My Order After Placing It?
You can modify or cancel your order within 24 hours after purchase, before shipment. Once shipped, changes and cancellations are not available; see the Refund & Return Policy for charges and conditions.
1. What Is Your Return Policy?
You may request a return within 14 days of receiving your order. Items must be unused, in original packaging, and complete. Customers pay return shipping costs, and a restocking fee may apply.
2. Do I Have to Pay for Return Shipping?
Yes. Customers are responsible for all return and exchange shipping fees.
If your question isn’t listed above, feel free to reach out to us!
You can contact our support team anytime via email at [email protected]. Our listed contact hours are Mon–Fri, 9:00 AM–6:00 PM (GMT+8).